25. Mark wants to formulate a control process for the organization. What should be the first step in the control process? (A) developing a benchmark (B) determining the actual performance (C) validating the performance standard (D) carrying out performance comparison

8. Managers could choose to do nothing when ________. (A) performance standards are acceptable, though the employees have not attained it (B) the variance observed from the expected performance is caused due to unrealistic standards (C) an employee fails to attain the standard because of internal problems (D) the difference between actual performance and standard performance is low and acceptable

25. Mark wants to formulate a control process for the organization. What should be the first step in the control process?
(A) developing a benchmark
(B) determining the actual performance
(C) validating the performance standard
(D) carrying out performance comparison

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