1. ________ refers to the process of monitoring, comparing, and correcting work performance.
(A) Organizing
(B) Planning
(C) Leading
(D) Controlling

2. Which of the following management responsibilities determines if organizational goals are being achieved? (A) designing the organization's structure (B) measuring firm performance (C) motivating employees (D) formulating business strategy

3. The control process assumes that ________. (A) employees are under-qualified and require training (B) employees require clear directions from management (C) employee monitoring costs are part and parcel of doing business (D) performance standards are already in place

4. Which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases, and is time consuming and obtrusive? (A) written reports (B) oral reports (C) statistical reports (D) personal observations

5. Which of the following sources usually provides filtered information which cannot be documented? (A) statistical reports (B) oral reports (C) personal observations (D) written reports

6. The comparing step in the control process determines ________. (A) a company's relative position in the industry in terms of performance variances (B) the ideal standard to be used in measuring organizational performance (C) a company's relative position in the industry in terms of the standards used (D) the variation between actual performance and the standard

7. ________ corrects the problem at once to get performance back on track. (A) Revision of standards (B) Immediate corrective action (C) Revision of benchmarks (D) Basic corrective action

8. Managers could choose to do nothing when ________. (A) performance standards are acceptable, though the employees have not attained it (B) the variance observed from the expected performance is caused due to unrealistic standards (C) an employee fails to attain the standard because of internal problems (D) the difference between actual performance and standard performance is low and acceptable

9. ________ is measured by the costs of acquiring and transforming organizational resources into outputs. (A) Input (B) Effectiveness (C) Quality (D) Efficiency

10. In order to increase the ratio of outputs to inputs, a manager would have to ________. (A) decrease the selling price (B) increase the quality of inputs (C) hire additional employees (D) increase productivity

11. Certain organizations conduct culture audits to find out which companies are the best to work for. What is the major benefit associated with these rankings? (A) The rankings indicate how well a company performs in comparison to others. (B) The rankings indicate the effectiveness of an organization's concurrent control. (C) These rankings affect the credit rating of concerned organizations. (D) These rankings are used by governments to make decisions on corporate grants.

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