20. A ________ is a broad statement of an organization's purpose that provides an overall guide to what organizational members think is important.
(A) proposal
(B) project
(C) mission
(D) preamble

1. The effect of planning on managers is that it forces them to ________. (A) work at cross purposes (B) grow resistant to change (C) anticipate and respond to change (D) eliminate uncertainty

2.Which of the following is true of the impact of formal planning on organizational performance? (A) Formal planning is associated with positive financial results. (B) Companies can start seeing the impact of formal planning on performance after about a year of starting the planning process. (C) Organizations that formally plan invariably outperform those that don't plan. (D) The amount of planning done is more important to high performance than the quality of planning and implementation

3.Which aspect of planning refers to documents that outline how results are to be achieved? (A) goals (B) plans (C) performance (D)objectives

4.Which of the following statements is true regarding an organization's goals? (A) A single goal is more efficient than multiple goals for defining an organization's success. (B) All organizations share the single goal of making profits. (C) Using a single goal such as profit may result in unethical behaviors by employees. (D) Long-term success is ensured if managers emphasize only one goal for an organization.

5. Nike, Inc. is a sportswear and equipment manufacturer that serves a multitude of sports disciplines. Which of the following statements from Nike would be the best example of a strategic goal? (A) achieving a return on investment of 17 percent (B) a seven percent increase in average annual income (C) a ten percent increase in average annual sales (D) accelerating growth through focused execution

6. Which of the following is the best indicator of an organization's real goals? (A) annual reports (B) organizational members' actions (C) mission statement (D) stock valuation

7.Organizational plans can be classified on the basis of all of the following characteristics, except on the basis of their ________. (A) frequency of use (B) attainability (C) specificity (D) breadth

8. ________ plans apply to the entire organization and establish the organization's overall goals. (A) Operational (B) Departmental (C) Specific (D) Strategic

9. Plans that encompass only the production or the sales goals of a company are termed ________ plans. (A) strategic (B) informal (C) operational (D) financial

10. Long-term plans are defined as those with a time frame beyond ________. (A) five years (B) three years (C) one year (D) seven years

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